Refund policy

Return & Refund Policy

Effective Date: July 22, 2026

At AURFIND™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original tags, packaging, dust bags, and accessories (if applicable).
  • Be returned in the same condition in which it was received.

Items that show signs of wear, use, damage, or have missing tags or packaging are not eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items (if marked as Final Sale)
  • Products that have been used, altered, or damaged after delivery

Authenticity Guarantee

Every product sold by AURFIND™ is carefully inspected for authenticity before shipment.

If you believe you received an item that is not authentic, please contact us immediately. We will investigate promptly and work with you to resolve the issue.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

  • If the return is due to our error (such as receiving the wrong item or a defective item), AURFIND™ will provide a prepaid return shipping label.
  • For all other approved returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: support@aurfind.com

We aim to respond within 1–2 business days.